Secure Online Shopping

Secure online shopping at The Toy Box

  • A padlock will be visible in the bottom right of your web browser, this means you are in secure mode – this should always be when entering personal or payment details.
  • Being in secure mode means all your details are encrypted for increased security (256 bit)
  • We use advanced encryption so that your card details cannot be seen
  • We use the Secure Socket Layer (SSL) for all orders placed – this prevents you from inadvertently revealing any personal information
  • We use your card details to process your orders and we will ask for them for every order placed
  • The three digit card signature code will be required to place an order – this ensures that your card cannot be misused

Recommendation – Always close down your internet browser when you have finished shopping

…especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited and ensure other users do not see your personal details.

Verified by Visa and MasterCard SecureCode

What is it?

thetoyboxgibraltar.com participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

What will I see?

If your card qualifies and you haven’t yet registered, simply follow the onscreen instructions. This process will create an online code (different to your card PIN – an online PIN equivalent) for use on thetoyboxgibraltar.com and other participating websites.

This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

If you’re unsure about this new service, you may be able to complete your order without registering but your card issuer will eventually require you to register to continue shopping online.

Having Difficulty?

If you’d like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you.

Applicable card types: 

Suspicious emails

The Toy Box may send you emails from time to time but we would never send an email asking for your security information or log on details, or direct you to a web page that asks for this information.

If you receive an email that appears to be from The Toy Box that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details.

Additional security steps

You can configure your web browser to tell you when your details are being sent and to warn if they are not being sent in a secure way, to activate this:

Internet Explorer – select OPTIONS on the VIEW menu and then click the SECURITY tab, ensure that all the warning boxes have been ticked

Firefox – select TOOLS then OPTIONS on the tools menu and then click the SECURITY tab, go into settings of the warning messages section – ensure that all the warning boxes have been ticked.

Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 5 or older), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features.

You may download the latest browser version of Internet Explorer from:
www.microsoft.com

(thetoyboxgibraltar.com is not responsible for the content of external websites)

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Welcome to the Christmas Catalogue 2017 page.

Here you can find the Catalogue in pdf format and the Order Form.

If you would like a hard copy please come by our shop and collect one.

Please submit your orders at the shop or by e-mail. If you are submitting orders via e-mail you may receive a phone call or mail to process payment for your order. Your order will not be secured unless payment has been made unless other agreements have been made with The Toy Box.

The following Terms and Conditions apply:

Terms & Conditions

Fill in the form on the back of the catalogue and return it to The Toy Box at 11 City Mill Lane by 11th November 2017. The following terms and conditions apply to catalogue orders:

1. Orders from the catalogue will be for pre-orders only and the full balance will need to be paid to secure your order unless otherwise agreed with The Toy Box.
2. Orders will be accepted until the 11th November 2017. Any orders after that date will not be guaranteed to arrive before Christmas.
3. You will be notified of any items that are not available by the 1st day of December 2017 will be refunded with the value of the item if the item cannot be obtained.

Refunds & Returns Policy

4. Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought for a full refund.
5. Returns and refunds may be granted from placing your order up to the end of a period of 14 days after you take possession of the goods.
6. Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied.
7. Unopened items in new condition and returned within 14 days after receipt of goods will receive a refund as a credit note or exchanged. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
8. Proof of purchase will need to be presented when a refund or return is requested.
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Whether you have been collecting since an early age or found your inner child as an adult we also try to cater for some of the collector items.

These items will be by order only and a non refundable deposit or full payment will be required to confirm the order.

Orders for these will need to be made via email on info@thetoyboxgibraltar.com

You may view available items on our Collectors page.

Please do not hesistate to e-mail us should you not find what you want – we are happy to help! ×
We will be posting monthly newsletters but in between you can also check out our blog to keep up to date on our latest news in the toy world! ×