Refunds & Returns

Changed your mind? Nevermind

Our products have a 14 day money back guarantee. If you change your mind and your item is unused and in its original condition, we can either exchange it or give you a full refund when you return it within 14 days with your proof of purchase.  Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied.

How to return your products

Return to store

Simply take it to The Toy Box, 11 City Mill Lane with your proof of purchase (this can be your store receipt, confirmation email or order number).

Contacts (Information, Cancellation & Additional Charges) Regulations

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods.

Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

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Welcome to the Christmas Catalogue 2017 page.

Here you can find the Catalogue in pdf format and the Order Form.

If you would like a hard copy please come by our shop and collect one.

Please submit your orders at the shop or by e-mail. If you are submitting orders via e-mail you may receive a phone call or mail to process payment for your order. Your order will not be secured unless payment has been made unless other agreements have been made with The Toy Box.

The following Terms and Conditions apply:

Terms & Conditions

Fill in the form on the back of the catalogue and return it to The Toy Box at 11 City Mill Lane by 11th November 2017. The following terms and conditions apply to catalogue orders:

1. Orders from the catalogue will be for pre-orders only and the full balance will need to be paid to secure your order unless otherwise agreed with The Toy Box.
2. Orders will be accepted until the 11th November 2017. Any orders after that date will not be guaranteed to arrive before Christmas.
3. You will be notified of any items that are not available by the 1st day of December 2017 will be refunded with the value of the item if the item cannot be obtained.

Refunds & Returns Policy

4. Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought for a full refund.
5. Returns and refunds may be granted from placing your order up to the end of a period of 14 days after you take possession of the goods.
6. Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied.
7. Unopened items in new condition and returned within 14 days after receipt of goods will receive a refund as a credit note or exchanged. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
8. Proof of purchase will need to be presented when a refund or return is requested.
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Whether you have been collecting since an early age or found your inner child as an adult we also try to cater for some of the collector items.

These items will be by order only and a non refundable deposit or full payment will be required to confirm the order.

Orders for these will need to be made via email on info@thetoyboxgibraltar.com

You may view available items on our Collectors page.

Please do not hesistate to e-mail us should you not find what you want – we are happy to help! ×
We will be posting monthly newsletters but in between you can also check out our blog to keep up to date on our latest news in the toy world! ×