Privacy Policy

The Website is operated by The Toy Box (“The Toy Box/we/our/us”) a company incorporated in Gibraltar with registered office at 11A City Mill Lane, Gibraltar.

As user of the website (referred to as “you/your”) you acknowledge that any use of this website (including any transactions you make) is subject to this Privacy Policy together with our Terms and Conditions.

The purpose of this statement is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you.

The Toy Box does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

Use of your personal information

When you register and use this site:

You will be asked to provide certain information such as your name, contact details and possibly credit card or other payment details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

Some of our services will require further details. For example, when using the Wish list service, this will require further information to set up and maintain your wish list and allow your chosen guests to see your list details.

In addition, we may gather other information about your use of the website, including by the use of cookies (see section on Cookies below).

We may use information that you provide or that is obtained by us:

(a) to register you with our website and to manage any account you hold with us.
(b) to administer our website services.
(c) to fulfil our agreement with you and to process your order and obtain payment.
(d) to analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us

(i) to provide you with a personalised browsing experience when using the website and
(ii) to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme.
(e) we may use your information to make decisions about you using computerised technology, for example automatically selecting products and/or services which we think will interest you from the information we have.
(f) Where you have agreed that we may do so, we may keep you informed of products and services (including products and services of other companies and organisations and including special offers, discounts, offers, competitions and so on) which we consider may be of interest to you by any of the following methods:

Email

Telephone (including automated calls)

SMS text messages and other electronic messages such as picture messaging

Post

If you do not wish to receive information of products and services which may be of interest to you from us, you can select the opt-out option when you submit your details or you can unsubscribe at any time by sending us an email.

We may engage third party payment providers to administer and process your payment card details in order to complete any purchase that you make through the website.

We may store and process your information on our own information technology systems or on systems owned by third parties that may store and process your information on our behalf.

Crime prevention

In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations involved in fraud prevention and detection, to use in the same way. Without limitation to the foregoing, we may disclose any information and data relating to you to the police or any regulatory or government authority including and not limited to law enforcement agencies in response to a request in connection with the investigation of any suspected illegal activities.

Disclosure of your information

We may give information about you to the following companies and organisations who may use it for the same purposes as set out above:
(a) to agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs.
(b) to other organisations for the administration of prize draws or competitions.
(c) to anyone to whom we transfer our rights and duties under our agreement with you.
(d) if we have a duty to do so or if the law allows us to do so.

Cookies

This site uses cookies which are text files which contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make our website more user-friendly. This may include, for example, remembering your postcode for you so you don’t have to re-enter it every time you check the stock levels for an item you are interested in. In addition, cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.

By using The Toy Box website, mobile website and Apps, you are agreeing to our Privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please change the cookies settings on your browser.

Security

We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee.

If you are concerned that any of the information we hold on you is incorrect please contact us.

Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.

Changes to policy

We may amend and update this policy from time to time. Any changes in the future will be posted on this page.

Cookie Policy

What are cookies?

A cookie is a text file containing small amounts of information which is placed by a website within a computer or device through your web browser; the cookie is subsequently sent back to the same website by the browser.

Cookies are designed to assist your computer or device to remember something the user has done within that website e.g. remembering that the user has logged in, or which buttons have been clicked.

There are specific cookies related to knowing a user is logged in or not. These are known as authentication cookies. Authentication cookies are important for the website to know what information to show you, or if it needs to ask you to log in.

If you wish to find out more about cookies, we find this website quite helpful www.aboutcookies.org

Cookie terminology

Session cookies – only last for the duration of your browsing session on the website. Your web browser would normally delete these when you close the browser.

Persistent cookies – these last longer than the browser session e.g. if you log into a website and then return to the website some days later, the website knows who you are and displays a welcome message to you. Persistent cookies enable this to happen.

First party cookies – these are set by the domain (or sub-domain) in the web browser e.g. at The Toy Box, our first party cookies are set by The Toy Box.co.uk sub-domains.

Third party cookies – these are set by a different domain to the one on the website you are looking at. Third party cookies are used for a variety of reasons. These are outlined in the third party cookie section.

Managing your cookies

You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.

If you change your cookie preferences, you will still be able to browse around the site but certain functions will not be available, for example you will not be able to place a reservation or a home delivery order, set up a new account or access an existing account. Also, by not allowing cookies, some of our standard functionality will not work, for example deleting certain cookies will remove items from your trolley or sign you out of your account. Also, in the trolley icon at the top right of the web page, it may appear that you have items in your trolley, although these may actually have been deleted.

Your browsers ‘help’ menu should tell you how to block cookies or change your cookie settings. How you adjust your browser will depend on the browser you are using.

You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as ‘clearing cookies’.

Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.

You can find some helpful information about controlling your cookies on www.aboutcookies.org

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Welcome to the Christmas Catalogue 2017 page.

Here you can find the Catalogue in pdf format and the Order Form.

If you would like a hard copy please come by our shop and collect one.

Please submit your orders at the shop or by e-mail. If you are submitting orders via e-mail you may receive a phone call or mail to process payment for your order. Your order will not be secured unless payment has been made unless other agreements have been made with The Toy Box.

The following Terms and Conditions apply:

Terms & Conditions

Fill in the form on the back of the catalogue and return it to The Toy Box at 11 City Mill Lane by 11th November 2017. The following terms and conditions apply to catalogue orders:

1. Orders from the catalogue will be for pre-orders only and the full balance will need to be paid to secure your order unless otherwise agreed with The Toy Box.
2. Orders will be accepted until the 11th November 2017. Any orders after that date will not be guaranteed to arrive before Christmas.
3. You will be notified of any items that are not available by the 1st day of December 2017 will be refunded with the value of the item if the item cannot be obtained.

Refunds & Returns Policy

4. Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought for a full refund.
5. Returns and refunds may be granted from placing your order up to the end of a period of 14 days after you take possession of the goods.
6. Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied.
7. Unopened items in new condition and returned within 14 days after receipt of goods will receive a refund as a credit note or exchanged. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
8. Proof of purchase will need to be presented when a refund or return is requested.
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Whether you have been collecting since an early age or found your inner child as an adult we also try to cater for some of the collector items.

These items will be by order only and a non refundable deposit or full payment will be required to confirm the order.

Orders for these will need to be made via email on info@thetoyboxgibraltar.com

You may view available items on our Collectors page.

Please do not hesistate to e-mail us should you not find what you want – we are happy to help! ×
We will be posting monthly newsletters but in between you can also check out our blog to keep up to date on our latest news in the toy world! ×